Terrible experience all around, ordered, everything seemed fine, there was an issue with my address that I reached out to them the day it was supposed to be delivered. No one got back to me for 48 hours. (Why even have a chat box if noone is going to respond) Said "It says delivered" when it was delivered BACK TO THEM after 2 weeks of back and forth with support only replying every day or every other day. Finally they tell me "It appears your package is back at the warehouse. If you repay shipping we will send it out. Will never use this company again, just terrible customer service. Get an actual customer service team with a phone number people can call. The entire thing could have been solved with a 5 minute conversation instead of a 2 week back and forth.