Ordering - This was quite arduous. The website kept lagging which made sorting through and adding items to the basket difficult. Once all the items had been and added to the basket, I had to back out of the basket due to confusing information about payment currencies. This emptied my basket and meant I had to start again (facing the same laborious proccess of sorting and adding items to my basket). Delivery - it wasnt made clear who the carrier would be, so the tracking just provided and code with no company to check it against. That being said, the items were delivered on time, well packaged and in good condition. Overall - I would consider using them again but the ordering process would a real dampener on my williness. The customer service team were polite and helpful.