An appointment was booked between 13.00 and 16.00 on 06/12/21. No one turned up to this appointment so I phoned the office as we had not been contacted about this. Whilst apologies were received from the person answering the phone, she was unable to tell me why no one had not contacted me about this, and said that someone would be there between 17.00 to 17.30. This was inconvenient to us, so the appointment had to be rearranged. To make matters worse the lady did not offer me anything in recompense for their error, or any appointment the next day to make up for this even though I advised her that I had taken the day off especially. To add insult to injury she then advised me that the only appointment available to me was in 10 days time. Whilst I am unable to speak about the oven cleaning my feelings about the service received to date is poor. 21/12/21 I have amended my review of the above as the standard of cleaning was indeed good.