Unbelievable customer service from a store that prides in self in selling such high end goods. I have to keep chasing customer services for a product that was received damaged only to be told by one person that it is being investigated after I sent photos, then no response then to be told by someone else I will receive a partial refund for no fault of mine. Then I called in for the 3rd time to be told it will all be resolved by the morning and I receive an email saying a request for refund has been made and I will be informed. Nothing about how I can purchase the same item again @the 20% sale as it was a Christmas gift. Its totally shambolic! Please sort this out as its unacceptable!