returned 2 Samsung laptops with a total value of approx £2000, dpd collected the items from my house and is showing up as delivered both on the selfrdiges website and DPD however i have only received refund for one laptop, i have been chasing the company for approx 3 weeks everyday which has been getting nowhere, have been promised a refund several times on several dates nothing so far as its been well over 3 weeks, best advise i can give to anyone is not to shop from here and for anyone who is having problems call your bank and ask for a charge-back. as long as you have the proof (emails receipts and tracking numbers) the banks side with the customer. The bank takes the money from Selfridges and returns the money anywhere from instant to 35 working days depending on who you bank with. I would give Selfridges 0 stars if i could!!!