Ordered a pair of mens Gucci Princetown fur shoe in black for £770, only for Selfridges to send the wrong colour. Also sent back a Gucci polo shirt for £450 which didn't fit. Ive been waiting for a refund for nearly a week. Ive phoned twice and still no refund.
Ive been a customer for many years and hardly ever send anything back. I feel I'm going to be forever chasing for a refund of £1220. It has out me off buying anything online from Selfridges in the future. I have since ordered direct from Gucci both items and received from Italy within two days.
3 years ago
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