Ordered an expensive pendent on Saturday 7th September when it arrived on 9th at time I had paid extra to be delivered on as I had not been given a PIN number courier couldn’t leave it. I have phoned every day since to be told it’s on its back at warehouse and as soon as it’s scanned in I would be given a refund, to find, after phoning again and again, courier had tried to deliver twice more in this time but I did not know this and wasn’t home. It is now, allegedly, still waiting to be returned to Selfridges! Possibly Monday. So I was lied to previously as I was told it was already there! I asked if I couldn’t just get another one and Selfridges could keep the journeying one! This would be up to customer services who are apparently dealing with this now (today 21st September) and they have no number would you believe so I couldn’t be put through to them! To say I am angry beyond belief and will NEVER buy or advise anyone to buy from Selfridges