After reading all those negative reviews, I had a very bad feeling after ordering my product on the website & I hoped it will arrive and will not be damaged or anything else. I bought a beauty product for a friend and it arrived only 3 days after placing my order, and I live in Germany. I have to say I bought the Selfridge+ because the shipping costs were the same as the Selfridge+ option. I opened the box and it came with return notes & everything, so they let you know how to send stuff back and you don't have to look it up. In my case I don't have to return it because the product is not damaged and everything is just fine. The gift box, that I ordered too, looks pretty nice and not cheap. I made a very good experience with my first order at Selfridges.