This is the most horrible online shopping experience I have ever had. I received a broken item and I contacted them 8 times. I always attached the image of the broken item in jpeg as required by directly replying to their email as required. It has also been done for more than 8 times. However, they did not respond to me or refund me afterwards. They only responded to web form enquiry. I had to wrote to them to ask about it on their web but no attachment could be made in this way. So I was responded that "Please send an image" for 8 times. This is a dead circle. One month passed. I still did not get refunded. I called them and again, they just said "Please send an image".