Terrible customer service ordered an item 2 weeks ago not processed by selfridges had a confirmation email from paypal saying the payment was pending awaiting selfridges to process i contacted customer service to be told they had not got the order and would get someone to contact me ... nobody did i then emailed them complaining ...still no contact so i called them again the day after and was basically told that it was a problem at their end but the money hadn't been taken and i would have to reorder the item which has gone up in price by 20% and that they wouldn't honour the price i should have got it for .... this was a christmas present and i am extremely disappointed and upset by the lack of customer service by a company like selfridges