Bought a nice YSL bag from Selfridges with no issues, so decided to buy the Givenchy Antigona bag from here. After a week of having the bag, the silver handle (that holds the long shoulder strap) snapped. I was shocked, as I didn't expect the quality of the bag to be so poor. I called Selfridges straight away and the lady on the phone told me "there is nothing Selfridges could do to help", and even if I were to go in the store, I "would be advised the same thing". I was devastated by this point, and very stressed that I was going to be left with a broken bag that I have just paid over a grand and a half for. I felt like I was being robbed. I decided to turn up at the store anyway. Luckily the ladies in the Givenchy section were helpful and the manager gave me a replacement. I am very happy, but was very disappointing with the poor level of customer service I have received over the phone, as that has caused me a lot of stress for no reason! It's a good thing I didn't listen to her and actually went into Selfridges anyway!