Yes, is the only to get someone's attention that claims to be great in customer service is actually zero.I ordered a simple bag of jelly belly and eye make up palette,.it should not matter if you spend 2.00 to 2000000000 on line .The important part is when you say ,you are delivering a package on the day you are supposed to .You should and also the delivery company when they mess ,they should delivery first thing in the morning and not disrupt my day like i do not have anything else better to do.I shall not be buying anything on line.As i can all those reply are lame excuses for bad service.