Worst online retailer EVER!! I purchased Balenciaga bag, which I immediately decided not to keep and sent it back, a week later-no confirmation that my return been received, when I phoned Selfridges they had the audacity to tell me my parcel arrived COMPLETELY EMPTY.....excuse me?! Yes, box was empty...my heart sunk....after I spoke with DHL and they confirmed the bag was inside the parcel when they delivered it, Selfridges backtracked their lies and said: “we received the bag, but dust bag is missing now”, I actually thought I was having nightmares, surely they can’t be for real, so low and behold, they refused to refused blatantly on the basis it wasn’t a full return, as dust bag was missing ( it wasn’t). After about 30 angry emails and phone calls they eventually refund me. I with I read all the terrible reviews before I ever got involved with those scammers...