Bought a brand new pair of Balenciaga Speed trainers got them home opened the box, 1 shoe had been worn the other brand new. Had to drive all the way back to Manchester next day to get a refund and was told they should have never been sold to me like that, plus they were now sold out. I complained to customer service and was told they would do their best to get me a new pair, that was 2 weeks ago, I’ve emailed 3 times now and from reviewing some of the comments on here I know it’s unlikely for me to get a response from Selfridges. I will now purchase them from Farfetch and I will never shop at Selfridges again.