I ordered the Sandro shoes in size IT42, which is my normal size. But the shoes were a bit too big for me. After Trying the shoes on, I put them back into the shoe box and never touched it, not to mention that I have never worn the shoes outside house except for fitting. Right after I had pushed the Refund button on ur website, I searched for the smaller size cuz I really loved the shoes. So I ordered IT 41 size of the same shoes from Sandro-paris UK online site. I returned the shoes in the belief that No issues like this would happen. Which is also why i purchased the subscription membership. Cause I believed that Selfridges, a huge store, would never disappoint customers like this. But when I returned the shoes, the staff from Selfridges said that the shoes were in a bad condition and cant be refunded. So I called the customer service, and the guy said I can only talk to the guy that sent me the email regarding this issue. He said I cant even get a direct call to him. So now I have the same design but two different size of pairs of shoes. I dont understand why I have to fight for fair refund when I am innocent and sure I have never damanged the item. If the item is unresellable, then did Selfridges send me the unsellable item? Cuz it was the same condition that they sent me.