Bought a pair of Christian Lobouton shoes as a gift for my fiancée on the eve of our wedding she tried one on an they were slightly to big. No exchange was available so I ordered a half size down and returned them. I received an email saying the shoes were scratched and the refused a refund! I called and complained saying that was a complete lie and threatened to open a dispute with paypal. They said they would put it to the brand specialist for review and reply in 24 hours 4 days later no response so I rang back and amazingly the shoes were now fire and they refunded the money!!!