This company's sole interest is to extract call out fees and more - for doing next to nothing. I contacted them with view to a washing machine repair, sending as requested several photos of the appliance in question, along with model number etc., clearly identifying the fault. When the engineer arrived, he did not make any examination of the appliance, informing me on his arrival that the part was obsolete but if I paid a further £64 (+ VAT), he had managed to identify a supplier with the part in stock and it could be fitted three days later. His ten minute visit was spent entirely on collecting money - £154.80 - and supposedly ordering the part in my presence. Contacting him on the day when the repair had been scheduled for, he advised me the part in question had not been received yet. Following this, the company did not reply to my query but instead after a period of 10 days, sent a further invoice for £134! On my complaining, they refunded £88 to my account with no explanation whatsover. Some days later the engineer did leave a voicemail and text explaining they had retained a £70 call out fee in line with their terms and conditions. Definitely disingenuous behaviour when they knew from the outset they could not effect the repair. DO NOT TRUST THEM AT ALL. If you do, on your head be it!