Exceptionally poor customer service. About two months after becoming their customer, we received an email about unsupported mail arriving for our company. We had to purchase mail forwarding service in order to receive this and subsequent mails. A month later, we still hadn't received the said mail despite being reassured by Chris that our mails had been forwarded. Out of curiosity, we logged into their online portal and discovered to our dismay that Set up A Company was indeed redirecting our mails but to a London address we never gave them. Further investigation showed that they had in error inserted our previous mail redirection company's address when setting up our account. After bringing this to their notice, this was promptly rectified and apology tendered. Consequently, despite not receiving the mail, we indirectly found out who it was from when we received a huge fine from Companies House. Needless to say that was the first mail that was correctly forwarded. Our informal and formal complaints to this end, were met with further reassurances by Chris of a full and satisfactory resolution. However, it's Christmas and we still haven't received the said "unauthorized mail", nor has our complaint been taken seriously. In fact, four months on, as a result of their incompetence, we are still saddled with the said fine and still feel hard done by.
1 year ago
Set Up a Company has a 4.72 average rating from 109 reviews

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