I first placed an order pre the mid year sale and they sent me the wrong discs. Because I'm an international customer it's not worthwhile to chase and I just placed a new order with some additional items. My order was cancelled by Severin with no explanation and notified me I would be refunded (which I have not been). So following their process I emailed them for an explanation and was basically told to 'f*ck off' with a form response which had nothing to do with my actual enquiry. So because I still wanted the items I placed another order for them. They took my money and immediately cancelled the new order (advised of refund but not actually refunded). If I could give then a negative rating I would. Borderline criminal.