Lottie was great! she explained the process thouroughly, answered my questions in a straight-forward manner and told me what to expect. The price she quoted me sounded fair and was exactly the total at the end of the process. I had a confirmed contract in 2 days with a pick-up estimated in 2 more days and a delivery 2 days after pick-up. The driver called to schedule the time of the pick-up on the anticipated day and delivered my vehicle undamaged 2 days later. This transaction was smooth from beginning to end. I would use Lottie and Ship A Car Direct again if the need arises.