The slippers were quite good, based on shoes international sizing, we had to accept a different colour as the ones ordered were not available for three weeks. We had no notice on site that these were not currently available, so involved three emails and phone call to ascertain that, rather than waiting, we could have an alternate colour. This would have been much simpler if the site had notified us when placing the order that the colour was out of stock, as all other sites do. It involved a delay of three days before we could get the colour changed - and another three for the shoes to be delivered when they were urgently needed as my mother in law, who needed them had damaged her old ones and at the expensive cost for these unusually wide slippers, we expected better service. The slippers were actually 1cm too large as opposed to another pair of shoes, sourced elsewhere fitting exactly. (both identified as the identical size). We remedied the slipper problem with very thick socks. However, all round not a positive experience with Shoes international.