I ordered a pair of boots from Shoon online on 13th December and heard they had been dispatched on the 16th. I was told delivery would take place between 16th and 21st December so when they had not arrived by then, I contacted the help line. The person I spoke to to was extremely helpful but discovered that the boots had been delivered to the Shoon depot in Wells (whilst addressed to me); I am not sure how long they had been there. She said she would send them out that day (22nd December) but I would probably not receive them in time for Christmas. They are not a Christmas present but I had wanted them to wear over Christmas so am extremely disappointed. I have always enjoyed shopping in Shoon but this episode has rather put me off.