Quite happy with product and service, however when purchasing gifts online and it's shipped with branding all over spoils the surprise. Update - You have responded with the following : We are sorry for the inconvenience caused. If you would prefer us to despatch in plain wrapping we are more than happy to do this for you. Please just email customer service and we will happily do this for you. Kind regards Shoon Customer Service 1) Not a lot of use now is it?, Why not just take the feedback for review and consider if you need to change the way you do things. 2) Why engage with me from a "Do Not Reply" e-mail. 3) Thanks for the information you provided, where is this information at point of order?, could you not provide a tick box for customers to indicate if they would lie it "gift packaging"? (again take it as feedback, I don't need or want a response)