Shopping at Shoon is a joy! Behind the online presence, so often faceless and focused only on retail profit, you will find people who know their products, take their work seriously, are are genuinely concerned for the customer - they make the whole experience pure pleasure. I bought two beautiful pairs of boots. They arrived promptly, perfectly packed, and there was even a little note from the person who'd dispatched them, wishing me pleasure in my new purchase! After-sales care was equally wonderful, and my query was immediately and helpfully responded to. Such warmth, courtesy and efficiency! I'll not be using any other outlet for my favourite brand from now on.