I am really disappointed with my first experience of shopping with shoon, I placed the order on 15 May and payment was taken at time of order, on 17 May I received an email saying shoes had been dispatched and I would receive them in 3-5 days, then on the 21st May (4 days later) I received an email to say the shoes had not been sent as they were faulty and I would be refunded, which I had to wait a few more days for. As you had taken payment and confirmed they had been posted I am sceptible as to whether you actually ever had these shoes and feel you should of sourced another paid yourself to honour the order.