Incredibly poor service. Ordered a Diamond bow tie on 12/4/2022, but instead, they made a mistake and sent me the incorrect traditional butterfly bow tie on 12/12/2022. I contacted customer service immediately to point out the mistake and that I had an event on 12/25/2022. Customer service said there was a discrepancy and would send out the correct bow tie and update me with the new tracking number. A week passed and no updates. I send a follow-up email and no reply. I then call their support line and they tell me, " oh, I remember this support ticket. We have to make a new order to send out the correct bow tie. It should be sent out in about 2 days." Seriously? Sounds like if I didn't call this mistake would not get resolved as promised or take an extraordinarily long time. I then asked, "will I receive the bow tie before my event on 12/25?" They tell me, "no, I can't guarantee delivery by 12/25 for your event. You should find a back-up. " No option for express delivery to fix the mistake they made. I now have to order a diamond bow tie from another online retailer. Fortunately, the other retailer can guarantee delivery by the end of the week before 12/25. Absolutely, terrible customer service. Customer service didn't care they made a mistake and weren't active in trying to resolve the issue promptly knowing the customer has an event coming up. Resending out the correct bow tie should not require the customer to follow up several times and take over a week to fulfill. On top of that, not offering an express shipping option to at least try and get me my bow tie by my event date is unacceptable, especially for such an expensive item. I would recommend looking elsewhere for high quality formal accessories. There are plenty of other retailers that provide the same quality of bow ties that deliver superior service to Gentleman's Gazette.