PURCHASED A SUN JOE DETHATCHER AND WAS PLEASED WITH ITS PERFORMANCE HOWEVER, I NOTICED THAT THE LEFT SIDE OF THE EJECTOR FLAP WAS NOT ATTACHED. I CONTACTED CUSTOMER SERVICE AND AFTER A SHORT CONVERSATION THEY AUTHORIZED A REPLACEMENT OF THE DETHATCHER. MY EXPERIENCE EXCEEDED MY EXPECTATIONS. WHEN I CALLED I RECEIVED A MESSAGE PROVIDING MY APPROXIMATE QUE TIME WHICH TO MY SURPRISE WAS EXTREMELY ACCURATE. WITHIN THREE MINUTES OF OUR CONVERSATION WE WERE DISCONNECTED. AGAIN TO MY SURPRISE, I RECEIVED A CALLBACK. OVERALL, GREAT PRODUCT AND EVEN BETTER CUSTOMER SERVICE.