I was told to send my defective flashlight back and hang on to the battery and a replacement will be sent. I used the UPS label you provided, as directed. I sent it back. It was delivered to you on 7/5/2023 and I haven't heard a word or gotten a new flashlight. The really annoying thing is being left to leave this review and probably 10 other review requests on the BBB site yet no one has responded to any of my tickets but they pretend they have helped me and send me the request for review. So far 4 different agents claiming to have helped me send this and not a single one of them has even communicated with me. So I like the products & the convenience of interchanging batteries amongst tools but without customer service nothing else matters.