I want to thank Marvin (Contractor) for the wonderful Customer Service that he provided me regarding my defective pressure washer, Model #SPX3001! He was so courteous and helpful in replacing my pressure washer! My only issue was not with him, but your company policy! I no longer had the box for my old unit and hoped I could be sent the replacement unit so I could use that box to return the defective one! I had even said to charge me again for the new one and then provide a refund when you got the defective one back! Instead, it cost me $44 to have UPS box it for me! It was also very difficult for me to lift the pressure washer in my car because I am 73 years old, whereas, if I had the box from the new unit, I could have had UPS pick it up from my house! But Marvin was a great representative for your company, it's just your policy needs to change. Thank you, Evelina Corvin