I sent in a defective pruner and have yet to receive a replacement as per the warranty. I was then asked to send in a copy of the invoice for he original purpose. I did. Now I get an email to send in the pruner. I've notified the third party that this had already been done and had a notification from UPS that it had been received. This issue has been ongoing since May 1, 2023. Everything thus far in dealing with Sun Joe just appears to be a stalling tactic.
1 year ago
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