Shutl - Avoid At All Costs Shut is basically MyHermes in an eBay acquired disguise. Anyone who has had a bad experience with MyHermes can expect the same tardy service here. I have never had as many items get lost in transit or damaged as I have with Shutl. Nor have I ever had so much time wasted when bringing a claim. Any opportunity to wriggle out of the compensation you deserve will be taken. They will hope that you brought your claim too late but failing that they will do anything to argue that your item falls within their definition of prohibited items. That means they will categorise creams for example as liquids. In denying your deserved compensation for lost or damaged items, that will be the end of the matter as they see it. Try to appeal to them if you have more time to waste but certainly don't expect an explanation as to how your item was damaged or how your item mysteriously was lost in transit....or for that matter how they intend to improve a terrible service. Avoid at all costs. I will be using Royal Mail in future.