I purchased a GoPro Hero 3+ from Simply Electronics as the website said it was "in stock" in a warehouse. With the speed at which things can be delivered now I did want to query the 7-10 day delivery. So I bought it. I called up after 8 days to enquire about it as I had received or heard nothing. I was told that the order was processing…. I called up on the 12th day after the order had been placed to cancel the order as I had still heard or received nothing. Only to be told that the order had still not been dispatched and that I had to send an email to cancel the order. Having sent the email, the only response I had was 2 days later confirming that the camera has been dispatched and will be with me in 2-3 days….. I have not had a response to the email asking to cancel the order 2 weeks on. i do not have a use for the camera now as I needed it for a job that I could not do due to it not arriving. Simply Electronics are totally inept at running a business that wants to keep customers. USE THEM AT YOUR OWN RISK, YOU HAVE BEEN WARNED!! IN STOCK MEANS NOTHING!!!!
10 years ago
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