Terrible. The team were supposed to arrive the day before our move to pack and load the van, so that we could be away early on the day of completion. I waited around all day, they didn’t turn up till 7pm(kids bedtime) - was told this was too late to load the van. The next day the team arrived with a van that was too small. It took until 2pm to pack the van - then told me it was too small. Driver told this this was “not his problem”. I called head office to find out what could be done. Told me they could put the rest in storage in London - at my own expense. In the end I had to go to enterprise to hire a van and drive from south London to North Yorkshire with the rest of our stuff. This meant my wife had to drive our car - with our 3 week old baby. I was told that because I hadn’t stated every item we had in the loft it was all my fault. I actually provided a inventory done by another company who physically inspected the house to provide a quote!!!! If you had arrived on time the day before like arranged and packed the day before, you would have known the day before the van was too small. No one at the company was going to do anything to help. They could not care less. I had estate agents calling me pressuring me to hand over keys, the guys just left to go to the new house as it was a long drive. Leaving me with a loft full of stuff a new born baby a stressed out wife and 4 year old. Truly horrendous experience.