The two guys arrived on time and swiftly loaded the van, after my instructions. However there were marks on the arm of the sofa following the move, therefore I feel a bit more care could have been provided, plus even though they had covers to put down on the floor, they didn't use them or put them on the floor therefore when bring stuff into the house they were treading mud and grass into my newly laid carpet which I was unhappy with. I did at one point ask the to put some covers/sheets down which they eventually did but this was after they had trampled a load of mud up and down the stairs and into different rooms. As a removal company who has the tools to do the job they should be putting them down without question or having to be asked.