We moved from Derbyshire and from Oxford to the Cotswolds the same day. Simply Removals handled both moves. The move from Derbyshire went very well and we appreciated the care and attention the crew of four who handled it showed throughout the move. The move by contrast from Oxford was appalling. The packing was 50% good and 50% incompetent. Because for the poor packing many items including some extremely valuable/rare collectors items were broken and a brand new Nespresso coffee maker was stolen. The move was 10 January. It is now 14 March and Simply Removals have not settled our insurance claim. They have been consistently unresponsive to our claim. They have said that the theft of our new Nespresso machine is not their responsibility - it is a police matter - and is not covered by the insurance we took out with them. We took out extra insurance to be sure we got perfect packing. We have taken up this matter with our lawyers and will pursue it vigorously. There were eight different people employed on the Oxford move - two on the first day and six different ones on the second day. There was obviously conflict between the members of the six. Before the six left, we were given a very unpleasant lecture by the leader of the six. They refused our request to stay for five more minutes while we checked whether everything was in the right place - and left. The crew of four who had handled the move from Derbyshire stayed and made it clear they did not agree or approve of the outburst we got from the leader of the six others. We had prepared generous tips for all of them. With the six walking out, they did not get any tips from us. Instead we gave all the money we had prepared to the crew of four who did such a good job with the move from Derbyshire. We have taken legal advice and are on the point of putting this whole sorry episode in the hands of our lawyers. We will shortly be contacting all the trade association Simply Removals belong to, to report this and put it on record. We relied on the reviews on the trade association web site when we selected Simply Removals. Give the very mixed experience we have had, we could not possibly give a score of higher than Very Poor - sadly.