1. Communications from the admin staff prior to the move was inadequate. I had to phone to arrange. 2. The initial consultation was great but lacked follow up. 3. The team packing was brilliant! 4. The price for the electrician was excessive - I was totally mislead by the initial estimate. 5. In discussing the cost for the electrician the member of staff who I spoke to lacked adequate customer service skills by refusing to hear me out. 6. The monthly cost for storage was much higher than I envisaged as I was not given a full quite per month. In conclusion the removal were excellent but admin wise I feel very let down by a poor service.