It's very frustrating when your phone is locked and both the network and the manufacturer say they can't help. It's also strange therefore that Simply Unlocked say they get the codes direct from the manufacturer that couldn't help Nice little earner IMO. Having said that, there are lots of places who say they can unlock your phone, most charge a lot more than Simply Unlocked and some are 100% scam. So if like me you are stuck in an impossible position, I would definitely recommend Simply Unlocked, they are easy and fast and the codes worked perfectly, albeit to unlock a phone that should have been done for free by someone.....