The engineers that came out to my property to replace my old boiler and complete the electrics were great very professional and I was very pleased with the work carried out. The only thing I would say is the customer service from the telephone staff was shocking. I rung them at 3pm in the afternoon after the electrician didn't turn up, and was told he couldn't come until the next day. I explained I was away with work the next day which is why I asked for the job to be completed within one day, which is what they promised but didn't happen. I was then told I had to get someone to wait in my property the next day so the electrician could complete the work. They promised I would be 1st on the list to complete the work the following day so should be with me by 9am. I got someone to wait in my property but at 10am still no sign of the electrician, I then called them and was told he is on his way. The electrician turned up at 10:30 and the person waiting in my property was then late for work. Over all the work carried out was good but the service was bad.