Good Morning, contacted Simply Warmer for a quote and they came out very quickly, very nice guy Jason. Decided to go with yourselves. It was arranged very quickly for last Tuesday 7th March. The fitters were very hard working and efficient. On the Wednesday the electrician and builders were due to come. They were held up on other jobs but the communication from yourselves was very good and it was rearranged for Thursday 9th March. When the electrician came he discovered that the valve in the airing cupboard was faulty and also he had not got a thermostat for the airing cupboard with him.Therefore an arrangement was made for him to return this coming Monday 13th March. This was no problem as we still had hot water and heating. On Friday morning there was an extremely loud bang from the airing cupboard, which prompted us to put the system off before going to work.On returning from work we discovered that the heating was working but we had no hot water. I have just contacted yourselves and spoken to Ross who has informed me that this is not an emergency and I have to ring back on Monday morning. Even though he apologised several times it was obvious that he could not care less. I now have no hot water for the whole weekend and am extremely disappointed in your after sales service.It is very interesting that nothing is too much trouble before the sale but typical that afterwards no one is bothered.