I have purchased several wigs from simply wigs my recent the girl mono by Ellen wille. I did my research and thought this was the wig for me, the simply wig site itself offered valuable information on how the wig looks on other people and the varying shades of colour. Never the less when the wig arrived it just was not quite right I contacted simply wigs immediately and they sent a returns slip and reordered another. The whole process was dealt with efficiently and simply wigs kept me informed throughout the process. This is the type of service customers expect, I feel the overall service offered is excellent and I would recommend others to use their service.