We used them twice. The first time they didn't contact us to advise our flight had been cancelled. We had to find our own replacement flight, and got a taxi from Gatwick to Heathrow. They paid up, but we weren't impressed. The second time, we gave them another chance, but it wasn't a great experience. The holiday info arrived after the trip, sent 2nd class, and although we cancelled the transfers, we weren't given a full refund. So for the sake of £50, they have now lost us as a customer.