Ordered tickets for a festival, it was cancelled a week later. I'm not eligible for a full refund for some reason, and I still haven't received a single penny of the £240 I spent. I have asked and asked, and it's been 7 weeks. Skiddle and the festival organisers have stolen my money for an event that was never going to happen and refuse to pay me. I am sadly having to go through my bank to retrieve the money. DO NO USE Skiddle during Covid 19. Events get cancelled and you don't get refunds.