I have to say I have rarely if ever been treated in such a shoddy or dishonest way. To hold clients liable for the full cost even 6 months in advance is draconian and not in line with industry norms. Not only that, the provisional “offer,” in writing, of a date change was abruptly withdrawn just a week later with no explanation. We are seasoned large group rental clients and let out property ourselves ( please note all *our* clients have been given the choice of dates in 2021 at no additional cost). Very badly played, Sleeps12.com. Not the way I wanted to remember a unique family occasion.