I got my couch 3 years ago, and was really happy with it, I even bought the insurance proposed by the store. After a while the foam on the seating area became less and less firm, now I sit on a very expensive piece of wood covered with beautiful fabric. I contacted the Small Space Plus, and their answer was to call the insurance service, I call the insurance service and they said that they don’t cover the poor quality of the foam, I contacted again the customer service of Small Space Plus more than a moth and a half ago, and I’m still waiting any response. I need to say, no kids or pets jumping on it, regular single adult use. Between the couch, insurance and extras, I ended paying CA$ 4000, a real scam!