“Purchased a iPhone and initially had an issue with the sound but contacted customer service and they were extremely responsive and offered a refund or a replacement. As I wanted the phone I opted for a Replacement and received this and again the overall quality of the phone was excellent and I would be happy to recommend Smart Cellular not only for their quality of products but for the after sales service.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service team. We apologize for the initial issue with the sound on your iPhone, but we are glad that our team was able to assist you promptly and offer a refund or replacement. We are delighted to know that you opted for a replacement and found the overall quality of the phone to be excellent. Your recommendation means a lot to us, and we are committed to providing not only high-quality products but also outstanding after-sales service. Thank you again for your support, and we look forward to serving you in the future.
“It was the right price and the phone is in excellent condition as I am not to tech savvy it was a bit of an effort to set up but as I had an iPhone SE before the iPhone 13 made it easier for me transfer stuff over so had the phone a month or so now not a problem yet people kept saying use a reputable company but as I had not heard of smart cellular before I thought it’s got to be a good company especially as it’s got other company’s under its umbrella .my only concern was that it came from macumba mobile not smart cellular but that didn’t matter in the end got an excellent phone at an excellent price and no problems yet”
“Don't be fooled by the impressive web page, and that where it ends.
I've waited one month and still nothing only emails saying it will be with you be the end of the week or middle of next week, email after email. I've sent and returned a lot of emails and you get the same information back emails saying same its with dispatch.
Requested refund on several occasions, I still get emails say my phone will be delivered ETC, ETC. This is now getting on for a one month and still know 10 day refund as promised, all you will get is, delay after delay , after delay.
I have been advised and now in communication with Trading Standards, so ensure you keep all your emails and correspondence, and just about to appoint my solicitor to return my monies and professional cost. " ALL BECAUSE THEY WONT ISSUE THE REFUND. This must be one on the worst ineffective companies I've ever used. The page is asking me to tick a box of how long its taken to get a refund, but it only goes up to 14 day”
“I strongly recommend 𝘁𝗵𝗲 𝗡𝗜𝗧𝗥𝗢𝗖𝗥𝗔𝗖𝗞𝗛𝗨𝗕. They helped me so much after already paying Ovation, who just took our money and did nothing for a year. I contacted them via email (𝗡𝗶𝘁𝗿𝗼𝗰𝗿𝗮𝗰𝗸𝗵𝘂𝗯@𝗴𝗺𝗮𝗶𝗹｡𝗖𝗼𝗺) and they immediately showed results; they even guided me on what our best solution for our trade-in for a new vehicle would be with a lower approximate % and not to mention how well they informed you and explained to you everything that's going on with your credit. Huge thanks to Dylan and his crew for a job well done.
𝗧𝗵𝗲 𝗡𝗜𝗧𝗥𝗢𝗖𝗥𝗔𝗖𝗞𝗛𝗨𝗕 is definitely going to be my GO-TO hacker service from now on.
𝗩𝗶𝘀𝗶𝘁 : 𝗪𝗪𝗪｡ 𝗡𝗜𝗧𝗥𝗢𝗖𝗥𝗔𝗖𝗞𝗛𝗨𝗕｡ 𝗖𝗢𝗠”
Dear Lisa, Thank you so much for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are glad that you found our price and product to be great, and we always strive to provide top-quality items at affordable prices. Additionally, we are delighted that our delivery service was quick and efficient.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you so much for giving Smart Cellular a stellar 5-star rating! It truly means a lot to us. We are thrilled to hear that you appreciated our great quality and great service. We strive to provide the best experience for our valued customers, and your positive feedback reassures us that we are on the right track. We look forward to serving you again in the future!
“A bit of a delay from the advertised delivery date, but once queried Iphone was dispatched and received the next day, condition was spot on as described.”
Dear R,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback. Your satisfaction is our top priority, and it's delightful to hear that you were pleased with the condition of the iPhone you received. We apologize for the slight delay in delivery compared to our advertised date, but we're glad we could promptly address your query and ensure a speedy dispatch.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future and providing you with top-notch products and service.
“I have yet to receive the refund for the discount that was promised to me. Additionally, despite selecting next-day delivery during purchase, the phone I ordered arrived one day late. Furthermore, there was a discrepancy in the phone's colour received compared to what was initially chosen.
It was not a great experience.”
Dear Bidjou,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We greatly appreciate your valuable input and apologize for the inconveniences you encountered.
We understand that you have not received the refund for the promised discount yet. We sincerely apologize for the delay and assure you that we are actively working on resolving this issue as soon as possible. Your refund will be processed shortly, and we will provide you with a confirmation once it has been completed.
We also apologize for the delayed delivery of your phone, despite selecting next-day delivery during your purchase. We understand how frustrating this must have been for you, and we are deeply sorry for the inconvenience caused. We will investigate the matter internally to ensure this does not happen in the future.
Furthermore, we acknowledge the discrepancy in the color of the phone received compared to what was initially chosen. We apologize for this mistake and understand that it may not have met your expectations. Please let us know if you would like to exchange the device for the correct color or if there is anything else we can do to rectify the situation.
Your feedback helps us identify areas for improvement, and we would like to assure you that we are committed to making things better. We value you as
“Hi there I have sent my iPad 12.9 pro M1 5G unlocked 256gig to be traded for a value of £595.
In their website the good condition is valued at over 480 pounds whereas mine is immaculate no mark hardly used boxed in a perfect condition and they offered me 300 pounds.
Please guys avoid this company at any cost it not worth it wasting your time and energy with a dishonest company.”
Dear Juba,Thank you so much for taking the time to provide us with your feedback about your experience with Smart Cellular. We truly appreciate your input and apologize for any inconvenience caused.
We understand that you sent your iPad 12.9 pro M1 5G unlocked 256gig to be traded for a value of £595. However, you noticed that our website values a good condition iPad at over £480, while yours is in immaculate condition with no marks, hardly used, and boxed perfectly. We apologize that we offered you only £300 for it.
We are truly sorry that you had a negative experience, and we want to make things right. We value our customers and their trust in our company. Could you please provide us with more details about your specific situation so that we can improve our services and address your concerns effectively?
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
Smart Cellular
“WHAT ON EARTH IS THIS SHIPPING TIME - I ordered this almost 3 weeks ago and it still hasn't arrived - absolutely disgrace, I will never be using this, company ever. The ustomer service doesn't even answer. Such a disgrace to a reputable company.”
Dear ESkay,Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We truly appreciate your honest thoughts about our company and we apologize for the shipping delay you encountered.
We understand how frustrating it can be when orders do not arrive within the expected timeframe, and we sincerely apologize for any inconvenience this has caused. We would like to assure you that this is not indicative of our usual service and we are taking immediate steps to address this issue.
We apologize for the lack of response from our customer service team during this time. We are currently addressing the high volume of inquiries and working towards improving our response time. Your feedback is invaluable in helping us identify areas of improvement.
We genuinely value you as a customer, and we would love an opportunity to set things right. Please let us know how we can make things better for you. Our team is dedicated to rectifying the situation and ensuring your satisfaction.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a better experience in the future.
Best regards,
Smart Cellular Team
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are glad that you found our products to be of very good value for money and the delivery speed to be fast. At Smart Cellular, we strive to provide top-notch quality at affordable prices, while ensuring prompt and efficient delivery.
Your kind words are a great motivation for our team to continue delivering excellent customer service and high-quality products. We look forward to serving you again in the future!
Once again, thank you for your wonderful rating and recommendation.
Best regards,
The Smart Cellular Team
Thank you for taking the time to share your feedback about your experience with Smart Cellular. We appreciate your honesty and value your input as it helps us improve our services.We sincerely apologize for any inconvenience caused regarding your refund for the faulty phone you returned. We understand how frustrating it can be to have to wait, and we want to assure you that we take your concerns seriously.
To better assist you, we would like to know more about your specific situation. Could you please provide us with additional details so we can investigate and resolve the issue promptly? Our aim is to ensure your complete satisfaction, and we want to make things right for you.
Please reach out to our customer service team directly, either by phone or email, and let us know how we can assist you further. Your satisfaction is our top priority, and we are committed to addressing and rectifying any issues you have encountered.
Thank you again for bringing this matter to our attention. We value your business and hope to regain your trust in our services.
“Great value Samsung S23 ultra perfect condition. Great price, speedy delivery, excellent service. With an eighteen month warranty included. I can definitely recommend Smart Cellular .”
Dear Shelagh,Thank you so much for taking the time to leave us a glowing 5-star rating for Smart Cellular! We truly appreciate your support and your feedback.
We're thrilled to hear that you had a fantastic experience with us, from the purchase of the great value Samsung S23 ultra in perfect condition to the speedy delivery and excellent service. The fact that you found our pricing competitive and were impressed with the service provided is wonderful to hear.
What's more, we're delighted to offer you an eighteen month warranty, ensuring that you have peace of mind with your purchase.
Thank you for recommending Smart Cellular. We are grateful for your trust and confidence and look forward to serving you again in the future.
“I have been using Smart Cellular over the last few years and have never had an issue. The quality of the phones is exactly (if not better) than described. The prices are as good as any where else. They keep you fully informed of the progress of your order and the delivery date. I would have no hesitation in recommending Smart Cellular. Thank you.”
Dear Philip,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We are absolutely thrilled to hear that you have been a loyal customer for the past few years and that you have never faced any issues with our service. Your kind words about the quality of our phones exceeding expectations and the competitive prices we offer really mean a lot to us.
We always strive to keep our customers well-informed about their orders, from the moment they place it until the delivery date. Your satisfaction and recommendation of Smart Cellular is truly appreciated. We are grateful to have you as a valued customer and we look forward to serving you for many more years to come.
Thank you once again for your fantastic review!
“After checking a few sites for the phone I wanted, Smart Cellular were the cheapest.
Delivery was a few days later than originally promised (customer service responded quickly to my email regarding delivery), but when the phone arrived, it was well packaged. There are a few small scratches around the edges of the phone, but these aren't visible as I have it in a case.
The phone works perfectly so far and is a big upgrade on my previous phone.”
Dear Chris,Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our prices to be the most competitive after checking various sites for the phone you desired.
We apologize for the slight delay in delivery, but we are glad that our customer service team was able to promptly address your concerns and provide assistance. Your satisfaction is very important to us and we always strive to ensure a smooth and timely delivery process.
It's great to hear that the phone arrived in excellent packaging and that it is working perfectly for you. We understand that minor scratches can be a concern, but we are happy to know that they are not noticeable due to your case. We hope that the phone continues to exceed your expectations and serves as a significant upgrade from your previous device.
Once again, thank you for choosing Smart Cellular as your preferred provider. We truly value your support and are here to assist you whenever you need us.
Dear Leanne,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support.
We are thrilled to hear that you had a great experience with us. Your satisfaction means a lot to us, and we are glad that you found our delivery service to be really quick. It is our top priority to ensure that our customers receive their products in great condition and we're delighted to know that yours arrived just as expected.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
“I recently made a purchase with this company, and have had a very good experience. The initial delivery was delayed becasue the color of the phone I ordered was out of stock, however the customer care agent was prompt, friendly and very helpful in arranging an alternate slot. Was kept fully informed with the delivery which arrived promptly; would order again..
Thumbs up to the customer care staff!”
Dear Saurabh,Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a great experience with Smart Cellular.
We apologize for the initial delay in the delivery of your phone due to the color being out of stock. However, we are glad to know that our customer care agent was prompt, friendly, and helpful in arranging an alternate slot for you. Our team works hard to provide excellent service and ensure our customers are fully informed throughout the process.
We are delighted to hear that your delivery arrived promptly and that you would consider ordering from us again. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service.
Once again, thank you for your kind words and recommendation. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us.
Thumbs up to you for being such an amazing customer!
Best regards,
Smart Cellular Customer Care
“Just purchased my Samsung Galaxy S22 128GB Pink from Smart Cellular. It was graded as Excellent Condition. The phone arrived promptly (2-3 working days) and is in excellent condition with no marks or scratches. It appears to be in full working order. Very pleased. I've not purchased a refurbished phone before but based on the service I have received, I would recommend considering purchasing a refurbished phone with Smart Cellular. Thank you.”
Dear JULIE,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
We're delighted to hear that you just purchased the Samsung Galaxy S22 128GB Pink from us and that it arrived promptly and in excellent condition. It's wonderful to know that the phone is in perfect working order with no marks or scratches. We take great pride in ensuring that our refurbished phones meet the highest standards of quality, and we're glad to see that it has lived up to your expectations.
Your feedback means a lot to us, especially coming from someone who hasn't purchased a refurbished phone before. We're thrilled that our service has left a positive impression on you, and we appreciate your recommendation to consider purchasing a refurbished phone with Smart Cellular.
Once again, thank you for choosing Smart Cellular, and please don't hesitate to reach out if you need any further assistance. We're here to ensure your satisfaction with our products and services.
“Phone arrived promptly and in perfect condition. Battery charger is good as previous reconditioned phones have been a problem.
Overall very happy with security in payment process and delivery.”
Dear Mythili,Thank you so much for giving Smart Cellular a 5-star rating! We are absolutely thrilled to hear that you had an excellent experience with us.
We're glad to know that your phone arrived promptly and in perfect condition. It's wonderful to hear that the battery charger provided with your purchase met your expectations. We understand how previous experiences with reconditioned phones may have been problematic, and we're delighted that you didn't face any such issues this time.
Moreover, we're pleased to hear that you were impressed with our secure payment process and delivery service. At Smart Cellular, the satisfaction and safety of our customers are of utmost importance to us.
Thank you once again for your valuable feedback and for choosing Smart Cellular. We appreciate your support and look forward to serving you again in the future!
