In May 2019, I ordered an 'Eco Friendly Biodegradable Wheat Stalk Mouse Bowl and Spoon' for my baby granddaughter from SmartMugco, this was free apart from paying them £2.99 postage. It is now August 30th and I still have not received it! I have sent them many emails and they kept telling me it was on it's way. Eventually a couple of weeks ago, they sent me a Tracking Number for something coming from China and said they would send me a free gift too for the delay. The Tracking has not moved since they sent it to me and no free gift! I know of two more people in different parts of the country that also ordered this bowl and they have not received them either, so that is three people's postage money that I know of that they have kept and not supplied the goods. This cannot be a coincidence! I did also see a review somewhere saying they had not received the bowl, but mysteriously this has now disappeared. I have told them several times that I would put this review on and have given them many chances to redeem themselves. Now my patience has run out and I really do think that this was a scam! They keep sending me emails encouraging me to buy other things from them, and each time I reply asking them why I would do that when they have taken postage money from me and not supplied any goods! I would not recommend anyone to use this company.
Posted 9 months ago is rated 2.45 based on 11 reviews

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