I feel compelled to answer the reply I received to my original review. To set the record straight, even though I followed the treatment plan to the letter, the treatment did not yield the expected results. I attended a follow up appointment and brought up my issues; the person I saw agreed that my treatment did not meet expectations and recommended further treatment. I was told could not receive the aligners that I hoped would complete my treatment without signing up for the smile protection plan. After being given no choice except to sign up, (I felt very pressured), I later tried to cancel and was not allowed. The person I contact kept delaying me until the windows to cancel was exceeded. I believe this violated my consumer rights. I received only one additional lower retainer so I still have issues as my treatment does not meet the expected results with in the allowed margin or error and when I enquired about trying to fix these persisting issues, this is when I was told I would have to pay €250 if I wanted further treatment. So that’s €250 + € 197=€447 extra to pay!!! It is such a hassle dealing with this company; everything is a battle! They are supposed to be the experts and notice that they have not done what was agreed in the treatment plan but instead I have to argue and go through this exhausting process. I’m not an dental professional I thought I bought a service from them which they would fulfil. They try to cut corners and milk you for more money. In my treatment plan only received 8 sets of aligners; I believe they deliberately don’t try to finish the treatment so you have to sign up for more aligners and they force the smile protection plan on you. I’m genuinely very upset by this. Please be warned! The price they advertise is not the final price you will have to spend much more. If you are thinking of clear aligners, keep this in mind! I wish I had paid more at the beginning with another company and got better service and less hassle
4 months ago
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SmileLife has a 4.85 average rating from 1,927 reviews

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