My son loves football magazines so my friend got him one, but unfortunately it was the same one he already had. So I suggested to my friend to pop into the wh smith and exchange it, since we were in Westfield anyway. I worked for magazines before so i know how for the retailer there is never a loss when returning something to the publisher, they simply get a full refund. The manager of the Westfield wh smith refused to exchange or give a full refund despite the magazine still in stock and although my friend had no receipt ( who keeps receipts nowadays) the manager simply said, no. Not a sorry or an explanation, just no. I never liked wh smith, but I will certainly never ever go to any of their store again.