Like many other reviews of late (I have read a few stating this exact problem I experiened), I ordered prints of a specific size, to find that they were not the exact size ordered, for example, I ordered two 16.5x12inch prints - when they arrived something made me measure them and found that they were 16.5x11.75inch. I know a tolerance in measurements does occur and is expected (maybe 1 or 2 mm), but 1/4 inch is not within what people would accept as a tolerance in measurement. Either Snapfish are intentionally printing images smaller that the size they are selling or the calibration of machines needs realigning. Within this order and experience I also ordered; Four 8in x 6in (measuring these they are 8in x5.75in). I also for sizing up claimed 10 free prints (well 9 actually as the price calculation was incorrect), again these should be 4in x 6in (measuring these are 4in x 5.75in). UPDATE - I have been waiting for almost 1 hour to discuss with Snapfish's only chat customer service and still have not been connected with a live agent. UPDATE 2 - The same issues were raised with size as other reviewers, discrepancies in sizes are acceptable, yes I appreciate some tolerance maybe 1 or 2millimeetres, but a 1/4 inch tolerance is not an acceptable tolerance.