I had been a loyal happy customer for many years but was extremely disappointed with my last order. The order was misfiled and therefore not delivered and would not have been if I didn’t email to ask why. I was told I would be called and offered compensation. I do not think the delivered basket was as good as the pictured sample on the website and apart from a sincere apology no compensation either was offered. As this was a gift for my new granddaughter I was upset at its Long delay. I am not one to expect any recompense but it should not be offered if it’s going to be ignored. Edit: Thank you to Jo and the team for the prompt and professional way you handled my delivery concerns. My faith is restored and I will continue to use this service in the future for gifting beautiful hampers.